Refunds & Return Policy

Refunds & Return Policy

Returns policy refund or exchange

Prodoor Hardware offer a 28 day refund for standard items purchase through the website

Items must be in the original packaging unused

We are unable to accept the return of special orders sourced from the manufacturer as well as items keyed alike or master keyed in the workshop or orders requested with extra keys

We agree happy to exchange items upon return

In all cases we are unable to refund courier costs and shipping where the order has been shipped correctly

In the event we have made a mistake we aim to ship the replacements good the following day and arrange a collection of wrong goods or faulty supplied by bus. We aim to work closely with our customers both public and trade and show as much flexibility as possible to facilitate the completion of the project.